Z Course Objective

Housekeeping Operation Supervisor course is designed to give students the skills and knowledge to housekeeping department and the purpose is to develop and support the service and supervising role to the outstanding students for hospitality industry.

Z Course outlines

– Definition of Housekeeping Operation.
– Basic function of Housekeeping Operation.
– Set up VIP Amenities in Hotel Room.
– Housekeeping Operation Department – SOPs.
– Duty roster
– Housekeeping Operation all documentation
– Training of room attendant
– DND process
– Key Control & Handover Process
– Loss & Found ,Guest Request Item, Lone Item Process
– How to use chemical & Machine Equipment
– Inspect of Guest Room & Public Area
– Deep Cleaning, Monthly Cleaning & Annual Cleaning Process

Z Teaching Methods

Our competent teachers is training the students the following methods

– Teaching Practical and Theories meet chapter outlines.
– Clarity of explanation & concept courses to understand for students
– Provide Hand-outs/Study materials from Teacher and Training Center

Z Learning Outcomes

After studying this Diploma Course, student should be able to:
– Get knowledge of Housekeeping Operation Knowledge.
– Improve communication and interpersonal skills, Grooming, Personal Hygiene and Basic Fire Safety.
– Can work as a housekeeping supervisor in Hotel Industry.
– Get the Supervisory & Managerial Skill of Housekeeping Operation Department
– Improve the housekeeping operation department computer system skill.

Z Examination process

As if students who must have fully school attendance rule by MHTM, can being allowed to taking their exam. Students’ attendance can check with students’ attendance record list.
Students will get certificate only if they make sure pass both the 40% Theories and 50% Practical exams as per related courses. .Inclusion such as presentation and prepare assignments.
If less than 50% in Theories or Practical exams score, it is considered as failure and student have to make remediation exam the course.

Z Basic Food & Beverage Service Operation Course

Basic Food & Beverage Service Operation course is designed to give students the skills and knowledge of the Food & Beverage Service sector and the purpose is to develop and give birth to and nurture outstanding students and candidates employees for the service role in the hospitality industry.

Z Teaching Methods

Our competent teachers are training the students in the following methods:
Teaching Practical and Theories that meet chapter outlines and learning outcomes.
Providing clarity and concise explanation of core concepts for the course.
Providing Hand-outs/Study materials from the Teacher and the Training Center.

Z Learning Outcomes

After studying this Diploma Course, students should be able to:
Get knowledge of the Food & Beverage Service sector.
Improve communication and interpersonal skills, Grooming, Personal Hygiene, and Basic Food Safety.
Job-ready as a server in Food & Beverage Service Industry.

Z Front office

The course will develop learner in interpersonal skill, professional competency in customer service and front desk operation.
How important is the Front Office department in a hotel?
They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies.
Whenever a problem is occurring, the guest will automatically go to the FO(front office) to complain because it is convenient to contact and converse with other departments.
The FO department always has to make sure the guest will leave the hotel with great satisfaction since FO department is the face of the hotel, the main thing the FO staffs need would be good customer service skills.

Z Learning objectives

By the end of our course you will improve the customer service, good communication skills, will able to keep your working environment organized.
The primary functions of the front office include reservations, checking in and out, handling of financial transactions, fielding customer inquiries, arranging guest services.

Z Teaching method

Here in our school you will be taught theoretically by professors who will teach you how to improve your communication skills, requirements for the FO departments, operational function of the Front Office Department.
You will have to take exams at the end of our course under our rules

Z Human Resource Course

This course is designed to enable students to become excellent HR professionals
and learn techniques and strategies to increase employees’ performance and satisfaction of a respective business.

Z Teaching Methods

Our competent teachers are training the students by the following methods:
• Teaching Practical and Theories that meet chapter outlines and learning outcomes.
• Providing clarity and concise explanation of core concepts for the course.
• Discussions & guidance for individual assignments and presentations.
• Providing Hand-outs/PowerPoint Video Clips/Study materials from the Teachers and the Training Center
• Internship training programs in International Hotels.

Z Learning Outcomes

• Demonstrate an understanding of key terms, theories/concepts, and practices within the field of HRM
• Demonstrate competence in development and problem-solving in the area of HR Management
• Provide innovative solutions to problems in the fields of HRM
• Ability to identify and appreciate the significance of the ethical issues in HR

Z Sales & Marketing course

This course is designed to enable students to plan marketing strategies and prepare and issue sales contracts in a timely manner.

Z Teaching Methods

Our competent teachers are training the students by the following methods:
• Teaching Practical and Theories that meet chapter outlines and learning outcomes.
• Providing clarity and concise explanation of core concepts for the course.
• Discussions & guidance for individual assignments and presentations.
• Providing Hand-outs/Study materials from the Teacher and the Training Center.
• Inspection training to travel and catering company.

Z Learning Outcomes

• Evaluate the key analytical frameworks and tools used in marketing.
• Apply key marketing theories, frameworks, and tools to solve Marketing problems.
• Utilize information on a firm’s external and internal marketing environment to identify and prioritize appropriate marketing strategies
• Exercise critical judgment through engagement and reflection with existing marketing literature and new developments in the marketing environment
• Evaluate and act upon the ethical and environmental concerns linked to marketing activities